Meela’s Matching Guarantee.
We know it’s hard to start over. And that’s why we’ll help you find a new match if your first therapist doesn’t meet your criteria. What’s more, we’ll cover the cost of the first therapy session with your new therapist by waiving our fee, so you don’t have to pay. Read the conditions →
How to use the guarantee.
Follow the steps to benefit from the Meela’s matching guarantee.
Answer the form.
After your first visit, we have sent you a short questionnaire by email and SMS. This is your chance to tell us about your experience – we’re listening carefully. If you have not received a questionnaire after your first session, please email us at support@meelahealth.com instead.
Tell us why you are not satisfied.
It is important to let us know if you are not satisfied with your match. The form asks questions about your experience and whether you plan to continue with the therapist.
Choose a new therapist.
Once we have your answers, we will contact you to help you find a new therapist. Once you’ve made your choice, you will not pay anything for your first session with the new therapist.
FAQ
The matching guarantee applies if you notify us that you wish to be re-matched within 30 days of your first therapy session.
The guarantee covers re-matching if your first therapist does not fulfil the criteria you specified in the matching form, e.g. your therapist does not speak the language you specified or the therapy method does not match your preferences.
Under the guarantee, you will not pay anything for one (1) therapy session after re-matching. Meela covers this by waiving our service fee.
The matching guarantee applies to one standard session (45–60 minutes) at the rate registered with Meela. After re-matching, you will not pay anything for your first session with the new therapist.
You need to contact and book the meeting with the new therapist on the Meela platform. If a matched therapist is not available to see you, we can offer more options.
No worries! Email us at support@meelahealth.com and we will help you.
“My experience has shown me that with the right connection, therapy can touch parts of your life you didn’t even realise needed healing.”
Read Magdalena’s story.