Meela’s Terms of Use for Clients

In Short

These Terms apply to your use of the Service and the Website provided by Meela.

The Service is an online-based matching service which enables you to find psychologists or psychotherapists (below called “Therapists”) fitting to your personal preferences. Based on the personal information and self-assessment that you have submitted in the Service, you will be matched with a Therapist whom are likely to suit you. The Therapist that you match with have separate terms that will apply to your contact with, and treatment by, them.

Meela does not provide healthcare or therapy services but merely provides the technical infrastructure and functionalities available in the Service, which means that we provide you with a matching solution that enables you to find a Therapist fitting to your personal preferences. Following your match with a Therapist, the Therapist will provide therapy services to you. You and the Therapist are responsible for taking your connection further, booking appointments, carrying out therapy sessions, managing payments and any other questions that might be brought forward with regard to your relationship.

Below you will find some examples of features and information that become available when it is time for you to start using the Service and the Website:

You will be asked to fill in a questionnaire, and submit personal information about yourself as well as your preferences regarding the therapy you wish to attend and the therapist you would like to meet. Based on the information that you submit, you will be automatically matched with a number of therapists fitting to your personal preferences. You will get your best-fit therapists and see some information about the therapists. You will be able to choose one of the therapists by contacting them via the Service.

To provide you with the Service, we will need to process your personal data. Depending on which information you submit to the Service, some of it will be categorised as sensitive data. You can read more about our processing of your personal data in our Privacy Policy.

Below you will find our Terms in their full and detailed version. Some of the information is included due to legal requirements. Therefore, they might feel a bit long and complicated – but do not hesitate to contact us if you have any questions. You can reach us by email at insert e-mail address or by phone at insert phone number.

 

Terms of Use

 

1. General

1.1. Meela AB, with the Swedish company reg. no. 559296-0644 (“Meela”, “we”, “our” or “us”) provides an online-based matching service which enables you to find psychologists or psychotherapists fitting to your personal preferences (the “Service”). The Service is available at our website meelahealth.com (the “Website”).

1.2. These Terms of Use (the “Terms”) regulate your (“you” or “your”) use of the Service and the Website, including when you register your answers in the questionnaire we provide and go through the matching process. These Terms apply to consumer use of the Service and the Website and to all content offered, sold and/or made available in the Service. If you make an appointment with a psychologist or psychotherapist whom you have been matched with (the “Therapist”), the Therapist’s terms will regulate your further contact and relationship with the Therapist.

1.3. In order to accept these Terms and use the Service, you must acknowledge that you have the necessary legal competence and that you are 18 years old or older.

1.4. By accepting these Terms, you undertake to comply with them for the use of the Service and the Website. Accepting the Terms also means that you confirm that you have understood the Terms and that the information you provide in the Service is correct, honest and up-to-date.

1.5. Meela may from time to time provide additional services as part of our offering. Separate terms of use and terms of purchase apply to such additional services, which will be provided upon your order on the Website, via email or by other means. The applicable parts of these Terms will regulate the use of such additional services.

 

2. About Meela and the Service

2.1. The Service enables you that are in self-assessed need for therapy to find therapists fitting to your personal preferences. When you use the Service, it will, for example, entail the following:

You will be asked to fill in an online questionnaire and provide personal information about you and your background as well as your preferences regarding the therapy you wish to attend and the therapist you would like to meet.

Based on the answers you provide in the questionnaire, you will be matched with a number of Therapists automatically through our matching solution.

Among your matches, you may choose and contact one of the Therapists.

General information about you and the questions you have answered in the questionnaire will be available to the Therapist in question.

2.2. The use of the Service is free of charge.

2.3. The matching solution is based on the information submitted by you and the Therapist respectively. You are fully responsible for the information you provide in the Service. For the avoidance of doubt, Meela does not add any information about you or the Therapists and is not responsible for the correctness of the information submitted in the Service by either you or the Therapists.

2.4. Even though it is Meela’s ambition to provide you with as accurate matches as possible, we cannot guarantee that the Therapists that you are matched with will fulfill all your requirements and/or expectations.

2.5. Meela does not guarantee that the Therapist will decide to meet with you or provide therapy services as a result of your matching, as that decision lies with the Therapist. Furthermore, if you start going to sessions, the Therapist may, at the Therapist’s discretion, decide to discontinue the sessions. You have the corresponding right to drop out of therapy at any time, unless otherwise agreed between you and the Therapist.

2.6. Meela does not provide any healthcare or therapy services, but merely provides the technical infrastructure and functionalities available in the Service to facilitate the match between you and the Therapist. All communication between you and the Therapist takes place outside the Service and is the responsibility of you and the Therapist in accordance with the separate terms agreed between you, meaning, for example, that you and the Therapist are responsible for booking appointments, carrying out therapy sessions, managing payments and any other questions that might be brought forward with regard to your relationship.

2.7. The Therapist has the full responsibility for the treatment of, and the therapy services provided to, you as a result of using the Service. Meela has no responsibility for e.g. the Therapist’s available time slots, what type of therapy the Therapist provides or the quality of the therapy. For the avoidance of doubt, the Therapist is fully responsible for their conduct of therapy services and for any communication with you both inside and outside the therapy services.

2.8. The Therapist is responsible for having all permits and insurances required for performing services as a licensed psychologist or psychotherapist, as well as for other services related to the Service. The Therapist is also responsible for complying with requirements in applicable laws and regulations, e.g. including relevant secrecy obligations and obligations to keep health records.

2.9. Should the Therapist discontinue their relationship with Meela when they have begun providing therapy services to you, the Therapist is responsible for handling the treatment and the relationship with you in a reasonable and responsible manner.

 

3. Use Requirements

3.1. Subject to these Terms, we grant you a right to use the Service on a device owned by or controlled by you. You may not use the Service on behalf of somebody else.

3.2. You undertake to only use the Service if your mental health condition, in your assessment, is at most moderately negative in its severity. The Service shall not be used if your mental health condition is in a more severe state. The Service is not an emergency service. If your mental condition is in a more severe state, please call your doctor, the psychiatrist or 112.

3.3. You are responsible for not using the Service or the Website in any way that is illegal or causes damage or inconvenience to others. We comply with Swedish law and have the right to remove any content or similar that is inappropriate or illegal. If we suspect that the Service or the Website is misused or if the usage otherwise violates the Terms, we also have the right to suspend you from the Service. Such suspension shall not be regarded as failure on Meela’s part to provide the Service or the Website according to the agreement between you and Meela.

3.4. You are responsible to prevent access to or distribution of the Service in relation to parties unauthorized to use the Service.

 

4. Maintenance and Support

4.1. The Service is an online service and we will provide the version of the Service that is the most recent one available at the time of the conclusion of these Terms.

4.2. Although it is our ambition, we cannot guarantee that the Service or the Website, is provided without technical disruptions. We may therefore have to restrict the access to the Service and/or the Website due to for example service, support, safety or technical reasons.

4.3. If there is any problem with the Service and/or the Website, or if you are dissatisfied in any way, we should be contacted as soon as possible. Our contact details are stated below in Section 9. We will always try to find a solution to the problem as soon as possible.

4.4. You are fully responsible for protecting your technical equipment against unauthorized use, including using appropriate anti-virus software and firewall.

 

5. Modifications and Updates

5.1. We have the right to update and modify the features of the Service and the Website. We will inform you of any changes and provide you with updates in accordance with mandatory law.

5.2. You always have the right to, at any given time, stop using the Service, independent of whether we have made changes to the Service and/or Website or not.

 

6. Intellectual Property

6.1. Meela or its licensors hold all rights, including intellectual property rights, to the Service and the Website, including but not limited to rights related to software and source code, database rights, trademarks, design protection, copyright, patents and the right to apply for such protection. Meela has made a substantial investment in the obtaining and presenting of data in the Service and the database included in the Service. You agree to respect such rights and nothing in these Terms shall be construed as a transfer of such rights, or any part thereof, to you.

6.2. The content in the Service and on the Website may not be used to a greater extent than is necessary in order for you to use the Service or the Website according to these Terms and in the intended manner. You may not print, copy or otherwise recreate content or data from the Service or the Website, or part thereof, without our prior written consent. The data and the data base in the Service may not be used for commercial purposes and may not be recreated.

6.3. Meela is given a right to use the data, images and texts that you register in the Service in order to provide the Service to you and develop the Service. If you want to revoke such rights, you can contact Meela on the contact details stated below. Meela is also given a right to keep the data you provide, in anonymised form, after the end of your use of the Service, as well as to use such anonymised data for research purposes.

 

7. Personal Data

Meela is the controller for the processing of your personal data relating to your use of the Service or the Website. Information regarding our processing of personal data can be found in our Privacy Policy.

 

8. Term, Termination, and Changes

8.1. These Terms enter into force on the adoption date set out below. Your agreement with us enter into force when you start using the Service and will remain in force until you stop using the Service. You have the right to stop using the Service at any given time.

8.2. If your agreement with us is terminated, your relation to the Therapist may still remain as well as the terms agreed between you and the Therapist.

8.3. We reserve the right to make changes and amendments to these Terms. The latest updated version of the Terms is posted on the Website. Changes will become valid once you have accepted the Terms (when you use the Service), or thirty (30) days after we have informed you of the changes. You always have the right to stop using the Service when you become aware of such changes.

 

9. Miscellaneous

9.1. If any provision of these Terms is to be held invalid or unenforceable by any competent court, authority, arbitral tribunal or alternative dispute resolution board, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law.

9.2. Meela’s liability under these Terms is as limited as permitted by applicable law or mandatory consumer protection law.

 

10. Contact Information

If you have any questions, you can contact us at our email address support@meelahealth.com. Our postal address is Vera Sandbergs Allé 5B, 411 33 Gothenburg, Sweden.

 

11. Governing Law and Disputes

11.1. These Terms shall be governed by the laws of Sweden.

11.2. In the event of a dispute, we follow decisions from alternative dispute resolution bodies. You can contact The National Board for Consumer Disputes (ARN), either on their website or by sending a letter to Box 174, 101 23 Stockholm.

11.3. In some cases, you can also complain via EU´s web-based dispute resolution platform, which you can access here.

11.4. Notwithstanding the above, any dispute, controversy or claim regarding the interpretation or application of these Terms may also be settled by public court in Sweden.